From customer enquiry to paid invoice. No evenings lost to paperwork.
Jobs, quotes, scheduling and Irish VAT in one place for plumbers, electricians and service trades across Ireland.
Email to job
Enquiries read into a queue you confirm
No gaps
Invoice numbers run in order, with none skipped
Credit notes
A sent invoice is corrected by a credit note at the invoice's own rate, in a numbered series of its own
Irish VAT
The Irish rates on every line, in euro
How work moves through StraightFlow
Click each stage below to see the actual screens your office and technicians use every day.
Enquiries read into a queue you confirm
Forward your enquiries mailbox to StraightFlow. Each email is read for the customer's name, email, phone, address and Eircode; you check the fields, choose the work and confirm.
Immersion heater tripping fuse board
Liam O'Brien <liam.obrien@gmail.com> · Today, 09:15
"Hi, our hot water cylinder is tripping the main switchboard since morning. Could someone call out today? 14 High Street, Rathgar, D06 P2H4."
Customer:Liam O'BrienHigh · phone match
Property:14 High Street, RathgarHigh · Eircode D06 P2H4
What StraightFlow does today
Each of these is built and tested. Nothing here is a plan.
Enquiries become jobs
Forward your enquiries mailbox to StraightFlow. Each email is read for the customer's name, email, phone, address and Eircode; you check the fields, choose the work and confirm. The job is made, a new customer with it, and the customer is emailed the job number.
Scheduling
Book one or two people on a job from the board. When a technician starts a visit on the phone, the office sees the job in progress within half a minute.
An app for the technician
An Android app with the day's visits, start and end, notes and photos. With no signal, notes and photos wait on the phone and go once each when it returns. On any other phone the same pages open in the browser.
Quotes
Quotes priced from your own price list and emailed with a link the customer accepts. An accepted quote becomes a job with every work on it.
Invoices you send yourself
When a job is completed its invoice is drafted for you. A person reviews it and presses send - StraightFlow never sends an invoice by itself. A correction is a credit note; a sent invoice is never edited.
Money owed
What each customer owes and for how long, one rule for every screen. Email reminders of overdue invoices, if you switch them on.
For your accountant
Profit per job and revenue by work. For the accountant, a period's sales, credit notes and costs as files any accounting software opens, and files Xero imports.
Your data stays yours
Customers, sites, jobs, visits, costs and site contacts come out as CSV at any time, and your old system's history comes in the same way.
The first pilot businesses
StraightFlow is taking a small number of Irish trades businesses for its first pilot. Your business is set up for you, its customers and job history come in from your old system's files, and your people sign in with the business's own code.
Ask about the pilot